churches: The development of Church Experience Scale (CES)
نویسندگان
چکیده
In this paper we describe the development of the Church Experience Scale (CES) that allows us to measure visitor experience in historic churches, both with and without multimedia guides and other technologies. This study was carried out with 272 respondents at three historic churches in York, UK. Respondents for this study were visitors to these churches who were asked to complete a questionnaire immediately after their visit. A full psychometric scale development procedure was used which resulted in the Church Experience Scale (CES) which has five components: Enjoyment, Intellectual Stimulation and Curiosity; Emotional and Spiritual Experience; Immersion; Information Overload; and Knowledge and Learning. The usefulness of the scale in inve itial comparison between inactive and an active historic church were compared using CES. © 2013 The Authors. Published by Elsevier Ltd. Selection and/or peer-review under responsibility of the Universiti Malaysia Sarawak
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